Right of withdrawal

Right of withdrawal

In case of purchase of products or services on Clickwine .it, the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw by means of an explicit declaration sent to the contacts indicated.

To this end, you can use the model for exercising the right of withdrawal reported in the "definitions" section of this document. Furthermore, the User is free to express his choice to withdraw from the contract in any other equivalent form.

Effects of withdrawal

If the User withdraws from this contract, he will be reimbursed for all payments he has made to the Owner, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of delivery. standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not have to incur any costs as a consequence of this reimbursement. The refund may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods, whichever is earlier.

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the expiry of the 14-day period. The User is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Shipping address of the returned goods

MA.DE. IN ITALY SRL

Corso Umberto I, 391 Montesilvano (PE) 65015, Italy

VAT number: IT02299890687

Tel. 3356659888

The costs of returning the goods will be borne by the User.

Limitations to the right of withdrawal

Returned products that are damaged or used in a different and further way than is strictly necessary to establish their nature, characteristics and functioning will be reimbursed after deduction of the decrease in value resulting from damage or use. Reimbursement is excluded when the decrease in value is total.

The User is requested to insert a copy of the delivery document received inside the package.

The right of withdrawal is in any case excluded in relation to:

  • goods made to measure or clearly personalized;
  • the supply of goods that are liable to deteriorate or expire rapidly;
  • the supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.

In case one of the aforementioned exceptions were applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.

Applicability of the withdrawal clauses

The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, that is to the User who acts for purposes unrelated to his business and professional activity.

Legislative references

Legislative Decree 21/2014 - implementing Directive 2011/83 / EU on consumer rights.

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